Advance Auto Parts

Reviews

• ROBERT SPARKMAN

  Jun, 10 2018
  ★ ☆ ☆ ☆ ☆
  Came into the store was never greeted. Not good morning can I help you nothing. I proceeded to look for my items. I found everything except a rear turn signal bulb. I asked the cashier Pam who made it clear from the start she was a driver. I gave her the bulb i had removed from my vehicle thinking this would make the process smoother for everyone. Boy was i wrong they gave me the wrong bulb even after i suggested to walk out to my vehicle to observe. I left and had to come back because yes they gave me the wrong bulb. I understand mistakes happen but when i came back they gave me so much grief about returning the bulb. I did'nt have my receipt it got lost but only an hour had passed and they Rick the Manager remembered me. Amari the cashier has no customer service skills but then neither did Rick his Manager so what can i expect. Finally after wasting nearly 2 hours of my Fathers Day weekend I received my $6 and some change back from the bulb. $ not important take away in this review poor customer service is. Oh and by the way I went next store to your competitor O Reillys and Bradley the new Manager found my problem. In fact all my bulbs were just fine just needed to be tightened came loose. This was solved because he took the time to come outside a look at the problem. "LOST CUSTOMER"

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